Refund Policy
Cancellation and refund terms for ShiftingApp services.
Last Updated: January 20, 2026
1 Refund Policy Overview
At ShiftingApp, we understand that plans can change. This Refund Policy outlines the terms and conditions for cancellations and refunds for services booked through our platform at shiftingapp.in.
As an intermediary platform connecting customers with verified packers and movers, our refund policy covers platform fees, convenience charges, and coordination with service providers for service-related refunds.
2 Cancellation Timeline & Refund Eligibility
48+ Hours Before
100% Refund
Full refund of all charges including platform fees
24-48 Hours Before
75% Refund
Partial refund after deducting processing charges
Less than 24 Hours
No Refund
Cancellations not eligible for refund
3 Refund Categories
Platform Fees & Convenience Charges
- Booking convenience fees charged by ShiftingApp
- Platform service charges for quote processing
- Technology and coordination fees
Service Provider Charges
- Packers and movers service charges
- Transportation and vehicle charges
- Packing materials and labor costs
4 Refund Process
How to Request a Refund
1
Contact Support
Email us at support@shiftingapp.com or call our helpline
2
Provide Details
Share booking reference number and cancellation reason
3
Verification
Our team will verify the request and eligibility
4
Processing
Refund processed within 5-7 business days
5
Confirmation
Email confirmation sent with refund details
6
Credit
Amount credited to original payment method
5 Special Circumstances
Full Refund Eligible
- • Service provider cancellation
- • Natural disasters or emergencies
- • Government restrictions
- • Platform technical failures
- • Fraudulent service providers
No Refund Scenarios
- • Service already commenced
- • Customer no-show
- • Change of mind after 24 hours
- • Incorrect information provided
- • Third-party payment failures
6 Refund Processing Time
Credit/Debit Cards
5-7 business days
Net Banking
3-5 business days
Digital Wallets
1-3 business days
7 Contact Us for Refunds
Need Help with Refunds?
Our customer support team is here to assist you with refund requests and queries:
support@shiftingapp.com
+91-XXXXXXXXXX
Mon-Sat: 9 AM - 7 PM
Mumbai, Maharashtra, India
Important Notes
- Refunds are processed to the original payment method only
- Service provider refunds are subject to their individual policies
- This policy may be updated periodically with prior notice
- All refund decisions are final and at ShiftingApp's discretion
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