Privacy Policy

Your privacy is our priority. Learn how we protect your data.

Last Updated: January 20, 2026

1 Introduction

At ShiftingApp ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shiftingapp.in or use our mobile application and services.

By accessing and using our platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms & Conditions.

2 Information We Collect

Personal Information

We collect the following personal information when you use our services:

Contact Information: Name, email address, phone number, postal address
Moving Details: Origin and destination addresses, moving dates, inventory details
Payment Information: Credit card details, billing address (processed securely)
Account Information: Username, password, preferences, communication history

Automatically Collected Information

We automatically collect certain information when you use our platform:

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent, click patterns, search queries
Location Data: Approximate location based on IP address (with consent)

3 How We Use Your Information

Service Delivery

• Process and fulfill moving requests
• Connect you with verified movers
• Provide customer support
• Send service updates and notifications

Platform Improvement

• Analyze usage patterns and preferences
• Improve our services and features
• Personalize user experience
• Conduct research and analytics

Communication

• Send promotional offers (with consent)
• Share important updates
• Respond to inquiries
• Provide technical support

Legal & Security

• Comply with legal obligations
• Prevent fraud and abuse
• Enforce terms and conditions
• Protect user safety

4 Information Sharing and Disclosure

We Never Sell Your Personal Information

ShiftingApp does not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in the following circumstances:

With Moving Service Providers

We share necessary information with verified packers and movers to fulfill your moving requests.

With Service Partners

We work with trusted partners for payment processing, customer support, and platform maintenance.

For Legal Compliance

We may disclose information when required by law, court order, or to protect our rights and safety.

Business Transfers

In case of merger, acquisition, or sale, your information may be transferred to the new entity.

5 Data Security

Your Data is Protected

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

SSL Encryption

All data transmission is encrypted using SSL/TLS protocols

Secure Storage

Data stored in secure, access-controlled environments

Access Controls

Strict access controls and regular security audits

6 Your Privacy Rights

You have the following rights regarding your personal information:

Access

Request a copy of your personal data

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal data

Opt-out

Unsubscribe from marketing communications

7 Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings.

Types of Cookies We Use:

Essential Cookies

Required for basic website functionality

Analytics Cookies

Help us understand how you use our website

Marketing Cookies

Used to deliver relevant advertisements

8 Contact Us

Questions About This Privacy Policy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

support@shiftingapp.com

Mumbai, Maharashtra, India

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.