Every packers and movers company on ShiftingApp passes a 7-step verification process before they can receive customer requests. This includes GST validation, physical address visits, fleet inspection, insurance checks, background screening, customer rating monitoring, and ongoing compliance audits. Partners who fail any step are not listed. Partners who fall below quality thresholds after listing are placed on probation or delisted.
Unlike directories that list anyone who pays, ShiftingApp treats verification as a continuous process — not a one-time checkbox. Here is exactly what every partner goes through before and after joining the platform.
We validate the partner's GST number against the government GSTN portal in real-time. We verify PAN details, confirm the business is actively filing returns, and check that the registered business name matches the trading name. Partners with cancelled, suspended, or inactive GST are rejected immediately.
Our field verification team visits the partner's registered office and warehouse. We confirm physical presence, check operational capacity, verify storage infrastructure, and document the facility with timestamped photographs. Partners operating from residential addresses without warehouse facilities are flagged for review.
We inspect the partner's vehicle fleet for roadworthiness, valid registration, pollution certificates, and GPS tracking capability. We verify that the partner has appropriate vehicle types for different move sizes — from Tata Ace for 1BHK local moves to 20-foot containers for intercity 3BHK moves.
We verify that the partner carries valid goods-in-transit insurance from a recognised insurer. We confirm coverage limits (minimum ₹5 lakh per consignment), check policy validity dates, and ensure the claim process is documented and accessible to customers. Partners without active insurance cannot accept bookings.
Key personnel — the business owner and operations manager — undergo background verification. We contact 5–10 previous customers and 2–3 business references to validate service quality claims. Partners with unresolved consumer complaints on forums or consumer courts are flagged.
After onboarding, partners must maintain a minimum 4.0/5 customer rating based on verified post-move reviews. Ratings are collected through SMS and email surveys sent 48 hours after delivery. Partners falling below 4.0 are placed on a 30-day probation with reduced visibility. Partners below 3.5 are delisted.
Verification doesn't end at onboarding. We conduct quarterly re-verification of GST status and insurance validity. We monitor customer complaints in real-time and perform surprise quality audits on active moves — checking packing quality, vehicle condition, and crew behaviour. Partners with 3+ valid complaints in a quarter trigger an immediate review.
If a customer reports fraud — goods held hostage, inflated bills on shifting day, or misrepresentation — we follow a zero-tolerance escalation process:
ShiftingApp uses a 7-step verification process: GST validation, physical address visit, fleet inspection, insurance verification, background screening, customer rating monitoring, and ongoing compliance audits. Every partner must pass all 7 steps before appearing on the platform.
Partners receiving repeated complaints are placed on probation. Their listing visibility is reduced, and they must resolve issues within 14 days. Partners falling below a 4.0/5 rating or receiving fraud complaints are immediately delisted and reported.
Yes. GST registration is mandatory for all ShiftingApp partners. We validate GST numbers against the government GSTN portal and verify that the GST is active and filed regularly. Partners without valid GST are not listed.
Yes. We verify goods-in-transit insurance for every partner. We confirm coverage limits, check policy validity dates, and ensure the claim process is documented. Partners must maintain active insurance to remain listed.
Partners undergo quarterly re-verification of GST status and insurance validity. A full re-verification — including physical address visit and fleet inspection — is conducted annually. Surprise quality audits happen throughout the year on active moves.
Every mover you see on ShiftingApp has passed our 7-step verification. Compare quotes from trusted partners and book with confidence.
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